Operational Support
When your organisation relies on technology for critical services to keep daily business operations running, you need easy access to expert troubleshooting and support to minimise downtime if there is a network disruption or hardware failure.
Resolve issues faster with access to 4MS experts to assist with triage to resolution. Choose the hardware replacement speed that's right for you with a range of response times with an engineer or parts only and get operating system software updates to stay safe with protection against vulnerabilities. We work with our vendors and partners to offer tailored support solutions to keep you running and safe.
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Rely on 4-Care Support, a service that provides fast, expert technical support and flexible hardware coverage delivered by 4MS and our vendors to get you back to business fast if you have an incident. You can choose from a range of advance hardware replacement options, whether you need equipment in as few as two hours or prefer the next calendar day level, which keeps you covered seven days a week, including holidays. Together, these technical support and smart capabilities can help you resolve problems more quickly, mitigate risk, and improve operational efficiency.
Benefits include:
● Resolve problems faster by identifying issues quickly and streamlining your incident management processes to improve IT service levels
● Reduce risk through access to 4MS, vendor experts and tools that improve visibility into the state of your IT infrastructure 24 hours a day, 365 days a year
● Stay current with operating system updates and patches
● Increase operational efficiency through management tools and automated processes